Tag Archives: business

Closing Career Chapters – Cheers to New Beginnings and Endless Opportunities 

In October 2017, I felt exhausted, both physically and emotionally.  The last three and a half years weighed on my heart and my mind.  My calendar was filled with “good luck on your next chapter” appointments.  Work felt like a succession of good-bye and/or good luck lunches strung together on a ragged piece of twine.  It hurt and it stung every time a friend left the company, regardless of whether they relocated to Texas or left the company altogether.  I lived in a perpetual state of mourning – losing so many friends in my immediate circle, one happy hour or one bon voyage cake at a time – hurt.  And the weight gain that accompanies bon voyages cakes and lunches slowly began to show on my hips.

Because of my role, I spent hours upon hours listening to team members cry as they wrestled with the decision of whether or not to move to Texas.  Some had family considerations to take into account. Would my spouse/partner be able to find a job?  What are the schools like in North Texas?  Others were just shocked with the idea of moving.  How can I go from Kentucky or Ohio into an area with a higher cost of living?  I just finished remodeling my kitchen and bought a snow blower for the winter.  Will I be able to find a barber/hair dresser/church/supermarket to meet my personal needs?  I took on a little bit of everyone’s pain when they vented to me.  It ate away at my heart and soul, one teardrop at a time.

Although I felt exhausted, I knew it was my duty to help the company.  My focus sharpened to support diversity and inclusion, especially from a talent retention and development standpoint, to create a new culture for the company.  I also kept my decision about my relocation a huge secret.  I didn’t want to influence anyone’s personal decision based on what I decided to do.  So I didn’t tell anyone that I had elected to NOT move until the company required a public commitment.  I told my boss and my friends at the very last minute.  Keeping that secret was a struggle and it added to the heavy burden on my shoulders.

In late August, I heard about an open position at a long-standing Southern California company for their Head of Diversity role.  Rather than working with a headhunter or placement agency, I decided to take on the recruiting process alone.  I knew a few people who had strong connections inside the company and the company did good work in the community.  My resume and application made its way to the hiring manager and a recruiter called me right away.  By the end of September, I had a day set to speak with four executives from this company.  The day went well, I felt confident that I would receive a job offer but I still had two more weeks with my current company.

As one of my last tasks for my former company, I spoke at an African American employee resource group event in San Diego County.  It was the day before my last day of employment. Unbeknownst to me, at least two of the attendees worked for the long-standing Southern California company I mentioned earlier.  At the end of my presentation, they both asked what my next career move might be and if I would consider working for their company.  All of that felt fantastic.

When I spoke with the hiring manager, whom I really respected and looked forward to working for, I mentioned that I definitely felt interested in taking the position and I was exhausted.  So exhausted in fact that I needed two months off.   My brain felt tired and out of smart juice.  I needed to spend some time with my family, my loved ones and my dojo to recharge.  That meant that I would not entertain starting a new position until January 2018.  To my surprise, he supported my decision and said that the company wants someone to start right away but they also want the right person in the position so they would wait for me.  We discussed a start date in January 2018 and would check in with each other when the date grew closer.

I felt lighter and a bit happier with the prospect of having time off to close out 2017 and refresh my mind and soul.  Knowing that I would be able to go to a new job with a company that had a strong commitment and strategy for diversity and inclusion allowed me to breathe easily.  Then came the second conversation with the recruiter about little details like compensation and benefits.

When I received a verbal offer, my mood changed from a cheerful Snow White princess to a dark and Evil Queen.  All those good feelings dissipated and I felt insulted by the compensation offer.  In addition, I received information regarding other parts of the package that turned out to me incorrect but did not make me want to even take the time to negotiate.  When I declined the offer the next day, I did not even want to waste my time with asking for more money.  All I said was that the offer that was presented to me was less than my minimum salary requirement.  Why would I want to go to a company that didn’t make me feel valued or appreciated?  Actually, I felt like I didn’t even want to speak to the hiring manager about the situation.  They did offer me more money and a sign-on bonus but it was too little, too late.  The hiring manager felt horrible, especially since the recruiter reports to him.  It may have been a case of miscommunication but when a company is trying to bring in talent, mistakes like this can cost a lot.  We wasted time with the interview process, they willingly waited for almost two months to finalize my offer, and I wound up feeling undervalued while they wound up not filling the position.  Lose-Lose.

By then the year 2017 was almost over.  Most companies did not do much hiring in December.  I didn’t fully engage with the job search firm that my former company had contracted with for all of us who elected not to move to Texas.  My initial meetings with them told me that they had no idea what I did for a living, how could they find me a job?

As I began to explore possible open positions, I grew keenly aware of issues around diversity and inclusion that had begun to populate the headlines in social media, newspapers, and magazines.  Having worked in entertainment heightened my awareness of #metoo and discrimination along lines of gender, age, sexual orientation, race, and other social identities.  And living in the United States as a diversity professional pains me to read headlines from our current President and his administration, particularly when he mocks people with disabilities or makes a racist comment about another country or acts like a sexist misogynistic pig.  My own family members experienced the Las Vegas shooting at the Route 91 concert.  Mass shootings at schools across America continue to plague our nation and our teenagers are leading the charge to call for policy reform and change.  There are so many issues that involve diversity and inclusion.  Actually, I suppose any issue that impacts human beings involves diversity and inclusion.

In December, I sent applications to two different companies from two very different industries:  entertainment/tech/video games and research/science.  Both posted positions that were brand new to their organizations.  One had no diversity and inclusion strategy developed while the other company had a strong foundation but needed experienced leaders who could both execute and design new plans.  The second company called me before New Year’s Eve to schedule an initial phone screen for January 2, 2018.  I felt good knowing that I would start the year off with a deliberate launch of my search for new employment. Or, the planning the death of FUNemployment.

January 2nd arrived after a rather quiet New Year’s Eve celebration.  My puppy and I took a walk at dusk in Hermosa Beach, before all of the parties began.  We returned home to watch movies and snuggle on the couch.  A quiet night was all I required to say “Adios” to 2017.  On the morning of January 2nd, I had an initial conversation with one of the Directors of Talent Acquisition from the research/science company.  She convinced me that the company’s Mission drove all their business decisions:  Enable customers to make the world healthier, cleaner and safer.  I definitely wanted to speak with others from the organization.  From January 3rd on, the process progressed rapidly.  The next interview was scheduled for less than a week later, via video conference, with the hiring manager.  I hardly had time to reach out to my network to get the scoop on the company’s efforts and the hiring manager’s reputation.  Our conversation started out with his puppy barking in his office, the pup was vying for attention from his human.  I knew that we would definitely have puppy ownership to bond over while we discussed diversity and inclusion philosophies and strategies.  After that conversation, an in-person interview with his boss was scheduled.  The night before my interview, I posted a snippet of a slide that I reviewed as part of my research on the company on social media.  My hula sister reached out to me the next morning on my drive to my interview and said, “Call me asap.”  Turns out she recently took a job with this same company and could not help but gush about how great her experience has been.  That conversation made me even more excited to continue through the interview process.  This interview was with my boss’s boss who had attended UCLA at the same time as me.  He also knew of a fantastic restaurant in Pacific Grove so we talked a bit about food and wine.  We spoke for over an hour and I left feeling confident that the conversation went well.  Soon thereafter had two more video interviews with other leaders from the organization.  The last conversation I had struck the tone of “we would be lucky to have you on the team.”  What a refreshing feeling compared to the last company I considered.

Of course, the director of talent acquisition from the entertainment/tech/video game company scheduled a call with me for the same day as my video interviews.  I felt obligated to speak with him, even though I felt like the other company would be a great fit and a wonderful place to make a difference.  At the end of our call, he said that he had quite a few more phone screens and would probably be back to me in a couple of weeks.  I mentioned that I had spoken with another company and would no doubt be receiving an offer within that timeframe.  He understood and asked that I keep him abreast of my situation.  During that call, a voicemail from the first company popped up.  I felt too tired to check it so I plopped on my bed for a nap.

The next day, I had an email wanting to set up a phone call with the hiring manager from the entertainment company.  So my day started off with good news.  I threw on some warm clothes and sneakers so I could take Kihon for a long walk.  She’s trained to poop once in the morning and once in the evening, if we break that schedule Kihon will poop on her pad but it is always in our bedroom for some reason.  She freely pees on the other pads when necessary but poop is always deposited on the pads left in our bedroom.  Is she trying to tell us something?

On our walk, I took a few snaps of her playing and dialed up the first recruiter I spoke with in January.  I apologized for not returning her call the day before and explained that I felt exhausted from the cold I kept trying to shake.  She understood and simply said, “We just wanted to make you an offer of employment with us.  Everyone felt impressed by your accomplishments and enjoyed speaking with you.  Here is what we want to offer you…”  Not only did the compensation match my expectations but they also offered to make my position remote.  I would not have to commute to the closest office:  90 miles south of me.  Even with carpool stickers and my Hydrogen fuel cell vehicle, that commute would suck eggs.  The formal offer letter arrived via email, as did a request to meet with the hiring manager from the other company.  What a delightful problem to have.  I agreed to speak with the hiring manager, to alleviate any risk of doubt in my mind about accepting an offer from the first company.

It felt like I interviewed the hiring manager from the entertainment/tech/video game company about “why diversity now”?  She stated her case and her vision and noted the support of her senior leaders and peers.  Her big question for me, “What diversity issues should we be addressing?”  I brought up #metoo as a huge diversity issue for women, people of color and people who are LGBT.  I noted the inequities in diversity across both above the line and below the line production teams.  In addition, I stated that people with disabilities have capabilities when it comes to working in tech that are often overlooked because of the hiring manager’s unconscious biases.  And, I briefly mentioned that I had popped onto Reddit to read what the players had to say to each other while they played the companies games as well as what they were saying about each other and the company.  None of my comments brought up specifics about the employee life cycle around recruiting, retaining, and developing talent.  There are just so many opportunities for improvement by leveraging diversity and building a more inclusive work environment for companies who cross the industries of entertainment, technology and video games.  That job would be a huge one.  We said our polite goodbyes and I hung up the phone, excited that this woman wanted to create a new culture at her company but knowing it would have to be without me.

My decision all came down to what I felt in my piko (gut) and my personal connection to the company’s mission.  My last job felt like an ideal situation, a CEO as champion, supported by executives and leaders who genuinely “get it.”  And the employees backed up our work through volunteerism, charitable donations, taking on assignments outside of their job description, and pushing on us to keep charging ahead.  This new company is poised to accelerate their progress exponentially.  Their CEO supports the work on a personal and professional level.  His commitment shines through authentically.  I feel confident that our department will make a difference and push the company’s mission forward:  “We enable our customers to make the world healthier, cleaner, and safer.”  My next chapter will be focused on that mission.  Not a bad gig at all.

Getting Published; A Forward for “Inclusion: Diversity, The New Workplace & The Will to Change” #diversity #inclusion

My colleague and friend, Jennifer Brown, asked me to write the Forward for her new book, “Inclusion:  Diversity, The New Workplace & The Will to Change.”  It has just been released and when I saw an advance copy of it in the bookstore at the 2016 Out & Equal Conference, it made me smile.  Hard copy books feel so official and important to me.  I love reading on my iPad or Kindle but the tactile feel of turning paper pages and even the scent of paper and printing ink add to my enjoyment when I read a hard copy book.  Seeing my name in print after something that I wrote was exciting.

I have to thank Noemie Iniguez, a young Black Belt from our brother dojo in South Carolina, for doing a quick edit to my draft before I sent it to the publisher. When I blog, I just write.  I don’t edit or even spellcheck.  But for this forward, I felt like I should send it over as close to final as I possibly could and a second pair of eyes reviewing a draft is always helpful.

So here is the Forward.  And if you’re interested in purchasing a book,

Get updates and download your free chapter here: http://jenniferbrownconsulting.com/inclusion-the-book

When Jennifer approached me with a request to contribute to the forward of
her book, I felt extremely honored. I consider Jennifer to be a trusted
thought leader and a dear friend. We easily move from holding deep,
strategic conversations about social justice and diversity to giggling over
silly events involving family and friends. But I felt pressure to write
comments on point with what is happening today in our country around
diversity and inclusion.  Honestly, my will to change has levelled up like
the obsessed Pokemon Go gamers wandering the streets across America. As our
country struggles with tension across groups, it feels like I have job
security because I get paid to create change. Our systems are broken, our
country is wounded and we must have the will to create change to heal.
By the time I received more details on Jennifer’s book, our country had
heard more reports of police officers shooting African Americans, woken up
to news of the Orlando nightclub attack, and just experienced the sniper’s
attack on police officers in Dallas. Putting this in context with the
concept of “Diversity, the New Workplace & the Will to Change” made it easy
for me to craft my thoughts to this Forward. I am delighted and humbled to
be afforded this opportunity to put into writing my respect and admiration
for Jennifer and her work.
When I joined my company eighteen years ago to work in “Corporate
Diversity,” I had no idea what I was getting myself into. My definition of
“diversity” was limited to race and gender. Like most people, my thoughts I
focused on protected classes; I saw this position as an opportunity to give
voice to the underdog. I joined Corporate America in the late 90’s and found
very few role models for me to emulate. Where would I find the Gen X,
Asian-Pacific American, LGBT Ally, single mother of a biracial child with
disabilities who were running companies and calling the shots? Diversity
became a concept I connected with immediately and revealed itself as one of
the only ways I felt that I could make an impact in my company and leave a
legacy, because of my will to create change.
The concept of “inclusion” hit me as very fresh and exciting, an opportunity
to bring straight white men over 40 into the work and really make the
culture change effort for everyone. After all, I quickly learned that
culture change is not about taking anything away from one group to give to
another, it isn’t a “fight the power” theory, it is about creating space for
all individuals to fully contribute and thrive. And corporate culture change
must be focused on the bottom line:  working towards keeping a competitive
advantage in these uncertain economic times, driven by a will to change.
Creating change is often a lonely place. Finding the will to change, and to
create real change requires passion and patience. One needs passion to
create change, passion for what is possible, and passion about seeing
results. If a person becomes involved with Diversity and Inclusion for
monetary rewards or recognition, it is doubtful that he or she will be
successful. This work is about service to the company and to others. The
ultimate goal is higher performance, which only comes about when people are
feeling valued, supported and respected for their individuality.
My mom once asked me to describe what I do for a living. I answered, “Well,
it feels like I bang my head against the wall of resistance to create
change. At times, the wall of resistance actually cracks, which gives me a
moment to rest and inspires me to continue.” The will to change requires a
lot of patience and a strong will to change. Patience is about realizing
that change happens when one convinces their constituents to slow down to
adjust behaviors so they can speed up the way they do business. Allow
yourself to see the signs of change, acknowledge the necessary work you put
in and celebrate the victories, no matter how small.

The will to change must come from deep inside the change agent. No one can
artificially manifest that sort of will.  Jennifer Brown has laid out real
time examples of how we must find our own voices to create change. Don’t be
your toughest critic and minimize your accomplishments, this work takes
time, this work takes dedication and this work takes patience. Keep that in
perspective when someone tells you that you haven’t been successful. It all
begins with understanding our own values and motivation to live life in
today’s turbulent and uncertain world.

Thumb-typed on my iPhone

Mentoring & Sponsorship @WMConferences

Last week, I spent time at Working Mother Media’s annual “Multicultural Women’s National Conference.” This event has provided me more personal development than any other conference that I have attended. I’ve even made a couple of new friends because of my participation and that is an extra special bonus. Imagine being in a room with 500 ambitious, driven, and successful women. The invitation to this conference is especially targeted towards women of color and Working Mother takes this opportunity to create a safe and honest dialogue about what is really going on with women in the workplace.

This year’s theme was powerful: “Vision and Impact: Charting What’s Next.” A brief website description read: “Together through collaborative conversation and vision planning we can launch real progress and ignite action in our careers and in our lives – thus positively impacting the future for the advancement of multicultural women in the workplace.

Our vision, values and goals shape the way we work, along with the expectations we have for our careers, and our lives. Knowing what we want – and being able to articulate that – is vital to live lives and build careers that have impact.”

Given the circumstances that my company has thrust upon the employees, it seems more than fitting. What is next in my career and my life? This conference presented me with time and space to evaluate my current professional career path. I set out very deliberate intentions to consider all the possibilities ahead of me, in the back of my mind. Externally, I agreed to play the role of a “Thought Leader” in the same race and cross race discussion groups.

Participants were asked to choose two topics related to a professional area that they needed to strengthen. My role became “facilitator” and I helped the guide a discussion to explore how the participants approach this area, how the power of their belief system shapes and influences that behavior, impacting career decisions and possibly impeding advancement.

We used a technique loosely based on Open Space Technology. No formal structured agenda existed in the beginning, each group had a topic area and began the conversation from there. The desired outcomes were simple: to raise issues that were most important to the participants in the group, engage everyone in the discussion, and share the findings in the cross-race discussions on the same topic. The six topics were based on six critical components for the career advancement of women:

EXECUTIVE PRESENCE
BRANDING
MENTORING
NEGOTIATIONS
WORK LIFE BALANCE
OFFICE POLITICS

What I want to share came out of my same race conversation circle on the topic of Mentoring and Sponsorship.

We were given a few questions to begin our discussion:
Do you have a personal board of directors? A mentor? If so, what is the value add? If not, what are the barriers to enablement? Do you believe someone in your organization is your sponsor—someone who is telling others about your value to the organization?

Questions:
Do you have a broad range and influential level of mentors and sponsors?
In what ways are you – or are you not – sponsorable?

Goal 1: Ensure race is part of the conversation—how does this group uniquely experience the topic at hand?

Goal 2: Encourage timely and actionable focus—is this something they’re dealing with right now and can impact in the near-term?

Goal 3: Avoid redundancy—seek to build on others’ thoughts, in the same conversation and from the session prior.

Goal 4: Go beneath the surface—use probing questions to uncover the “why”, “who” and “how” of the experience.

As always, I elected to start our dialogue with brief introductions: name, company and why they selected this topic. I find that this helps the participants hear their own voice in the room and therefore, “warm them up” to participate more fully. As an Introvert, I know this tiny step helps me. If I had more time, I would have asked each participant to share one thing they are excited about this summer. Having people talk about something they are excited about helps to elevate their levels of engagement. Adults really enjoy talking about themselves. Little touches like using an adult’s first name when addressing a question to them or following up a comment they made does wonders for an individual’s enthusiasm. This isn’t an ego thing, it is a human thing. Also, I’ve found that the higher one moves up in the organization, the less “human” their interactions become. People seem to lose their minds when speaking to high ranking executives and don’t give them honest and candid feedback for fear of harming one’s career progression. Also, people don’t treat high ranking executives the same way they would treat a person who doesn’t sit in the corner office. This is a ridiculous way to function in corporate America. The world is shrinking and communication needs to be transparent. We do not have time for politicking anymore. Work needs to get done through authentic and meaningful dialogue. Everyone adds value to the workplace -regardless of title, age, race, level of education, sexual orientation, gender and any other aspect of being a human being that people use to divide us into groups. Just keep it real and cut out the bullshit, people. We will all get a lot more accomplished.

Back to my Thought Leader same race discussion group…

We, as a group, decided to define “mentoring” and “sponsorship” before we went any further, I offered two very brief definitions: Mentoring is talking TO someone about career development and that someone is NOT in your direct reporting chain of command. Anyone can find a mentor or a mentor. Sponsorship is when someone is talking ABOUT you when you are not in the room. This usually happens during talent review or when leaders work to identify participants for stretch assignments. Sponsorship is usually earned through showing consistently strong performance and building a reputation for delivering solid business results. Interestingly enough, participants in both of my small groups said that they had never had a problem with finding mentors. However, only a handful of them knew whether they had a sponsor or not. In my mind, that is data worth exploring further. Why don’t Asian women know if they have sponsors? Or do they not have sponsors? Is there a cultural component to this? Is it because across corporate America, most of the key decision makers are still straight, white men? These are things to consider in the future.

The same race groups who were discussing Mentoring and Sponsorship had five key points to share with the cross race groups. This is what the Asian women wanted the other groups to realize about us, as a collective group. I own these findings, as an Asian American woman.

1. We are usually the only woman, the only Asian, and the youngest looking person in the room. Because we look younger, we need to build credibility early in the meeting to establish that we are NOT the junior person on the team. Many of the women reported wearing glasses or very professional attire to look older. And everyone said it was critical to note their tenure with their company so we aren’t ignored or overlooked in the workplace.

2. Being Asian may get in the way of our own self-promotion. Bragging or at least talking about our achievements is very counter cultural to Asians. However, this skill is a critical one when finding a sponsor.

3. As we move up in our careers, it becomes more difficult to find mentors and sponsors who are key decision makers. In numbers, most organizations have less women and less women of color and even less Asian women at the top.

4. In order to be promoted, we must build cross-functional skills. It seems that we Asians are very skilled at being individual contributors and are not usually tapped on the shoulder for key assignments in the sexy departments like marketing and sales. Most of us received messages from our well-intended parents that hard work pays off and the nail that stands up gets hammered down. Well, in corporate America, one needs to learn how to stretch outside one’s comfort zone, take risks and stand out. We must be intentional in asking for coaching and career development.

5. Different Asian cultures have varying levels of comfort with speaking out. We enjoyed a lively discussion about how Indian women seem to have a lot less challenges in asking for coaching and feedback. Many of the participants were not U.S.-born and that adds a layer of complexity to the discussion. The long and the short of it was, not all Asians are alike. One size does not fit all.

The discussions did not bring any new revelations to my mind about being Asian in corporate America and trying to find a mentor or sponsor. The value I gleaned from this conversation was just in being surrounded by people like me. We all shared very openly and freely, things that came easy to us in the workplace and a few things that are barriers to our success. I feel like my course is still uncharted in terms of what’s next but I do feel like I own my responsibility to continue to help other women be successful.

Pi’ilani’s P’s for Diversity and Inclusion

When I joined my company fifteen years ago to work in a group called “Corporate Diversity,” I had no idea what I was getting myself into. My definition of “diversity” was limited to race and gender. Like most people, I focused on protected classes; I saw this new position as an opportunity to give voice to the underdog. Since I joined the workforce in the mid 90’s, there were very few role models for me to emulate. Where were the Gen X Asian-Pacific American single mothers of biracial children with disabilities that were running companies and calling the shots? Diversity was a concept I connected with immediately and was one of the only ways I thought I could make an impact and leave a legacy.

The word “inclusion” hit me as very fresh and exciting, an opportunity to bring straight white men over 40 into the work and really meant the effort was for everyone. After all, I quickly learned that culture change is not about taking anything away from one group to give to another, it isn’t a “fight the power” theory, it is about creating space for all individuals to fully contribute and thrive. And corporate culture change must be focused on the bottom line, working towards keeping a competitive advantage in these uncertain economic times.

So I write this as an attempt to support my fellow Diversity and Inclusion Champions and share some lessons learned. I suggest that you keep five things in mind, dubbed: “Pi’ilani’s Ps”. These are tips, guidelines; a compass to help direct your work

P1 = Positioning

Who are your greatest advocates for culture change? Who do you need to “woo” early on in the process? If you have a key thought leader in your executive team, pull on their knowledge, experience and reputation to Position your effort. Diversity and Inclusion must be integrated into the business objectives across your organization. Ask yourself, “How does Diversity and Inclusion help us sell cars?” It must be an integrated part of the business strategy. Diversity and inclusion is not “one-off” or a “nice thing to do,” it is about achieving business objectives through people’s inclusive actions.

Be cautioned, Diversity and Inclusion is not about the picking items off a list, “If I give education, establish employee resource groups, celebrate cultural awareness months, create mentoring programs and change my performance management system, we will have an inclusive environment that leverages diversity.” Do not liken corporate culture change to ordering three items from a fast food restaurant to build your own meal. You must have stakeholders across the organization that embrace and communicate the business case for change. Real change occurs when this work is tied to the core of your company’s business. Behaviors, systems and processes must support an inclusive environment and the business case for making these changes must be communicated. And communicated. And communicated again. Employees will assume the initiative has passed if they don’t hear about it more than once every six months. If you think you have communicated the business case for Diversity and Inclusion, I assure you that you have only just begun.

P2 = Passion

As a Champion, you may find your belief and Passion will carry you through the most challenging days. Keep your eye on the vision that positive change will create a windfall of activity. Associates will be free to break the bonds of “corporate think.” Creativity will surface. Communication will be clear, concise, direct and supportive at the same time. Teams will become higher performing, working together to achieve company objectives. Remember this, because you will run into many roadblocks and challenges.

One needs passion to create change, passion for what is possible, passion about seeing results and passion for the prospect of creating lasting change. If a person becomes involved with Diversity and Inclusion for monetary rewards or recognition from others, it is doubtful that he or she will be successful. This work is about service to the company and to others.  The ultimate goal is higher performance, which only comes about when people are feeling valued, supported and respected for their individuality.

Po’okela (Excellence) Ahuwale ka po’okela i kau hana ia ha’i
“It is through the way you serve others that your greatness will be felt.” 

P3 = Patience 

My mom asked me to describe what I do for a living. I answered, I bang my head against the wall of resistance to create change. At times, the wall of resistance actually cracks, which gives me a moment to rest and inspires me to continue. 

Patience is about realizing that change happens when one convinces their constituents to slow down to adjust behaviors so they can speed up the way they do business. That is not an easy feat in a sales environment. Allow yourself to see the signs of change, acknowledge the necessary work you put in and celebrate the victories, no matter how small. Don’t be your toughest critic and minimize your accomplishments, this work takes time, this work takes dedication and this work takes patience. Keep that in perspective when someone tells you that you haven’t been successful.

Because change is slow and sometimes painful, an internal practitioner must spend a great deal of time explaining and re-explaining why change is necessary. Communication is key and one can never over-communicate these three things 1) why change is necessary 2) what progress is being made and 3) the successes to date. When change is occurring slowly, it is easy to overlook the small wins along the way. These celebrations will keep an internal practitioner sustained and provide case studies to prove that Diversity and Inclusion has impact. Whatever metrics one uses for success, movement on a large scale takes years.

Have Ho’omanawanui (patience) – patience with change, patience with your leaders, patience with your fellow Champions/associates/team members and most of all, patience with yourself.

P4 = Partnership

Partnership is a critical step in positioning an organization for change. Who are your key stakeholders? Change does not happen in a vacuum, change does not happen because the D&I Department says we have to change and change does not happen through even the best laid plans. Change begins at a local level, through people working together.

Keep your eye on all three levels: organization/system, department/division, and individual. Which partners do you need at each level to influence change? What key executive must “have your back”? Which thought leaders within each division will take the baton and direct, lead and support the change? Spread the change by encouraging ownership and accountability in each business unit.

Partnership is about being deliberate and strategic about who you align yourself with to create change. A company is better off having a small core department that reaches out and creates ambassadors – Diversity and Inclusion Champions, advocates, partners – who can be the arms and legs and customize the work to each division. One size does not fit all in diversity and inclusion. The Diversity and Inclusion strategy must be over-arching for the company and flexible for each business unit as well.

P5 = Pay-off

What gets measured, gets done. We have heard it time and time again. What is the burning platform for your organization to change? How will Diversity and Inclusion help sell more cars? Or move more parts?  Or bring more customers back to the service department? Or better serve my customers? How will Diversity and Inclusion help retain top talent, saving dollars and time? Answer the WIIFM for your audience and your audience will be more likely to come around and support this change.

Pay-off is the key to impacting the middle manager. These are the supervisors and managers who are called upon to implement the big projects, the same supervisors and managers who are striving to become the next executive in the corner office. These individuals are integral to your success as a Champion. A large challenge is the balance between leading strategy through design and recommendations and allowing business units to own and operationalize their own change work. These Ps may help you convince your stakeholders and larger organization that they are accountable and responsible for creating lasting change.

After over 15 years of work, our company is at various stages of growth and progress. Some groups live the change, others dance around the level of commitment necessary and some hold their breaths, waiting for Diversity and Inclusion to fizzle out, like many business initiatives relating to culture change. I often wonder how long it takes for people to understand that this work is not a flavor of the month, my company a is truly committed to higher performance through Diversity and Inclusion. We have been recognized for our Diversity and Inclusion work by external organizations such as DiversityInc., Black Enterprise, Hispanic Magazine, Billion Dollar Roundtable, Human Rights Campaign (HRC) and others. This recognition forces us to continue to raise the bar on Diversity and Inclusion and to strive for continuous improvement.

Finally, a few other “Ps” that come to mind are: People. Culture change is all about people, customers, associates, executive and you. Remember supporting your company’s culture change effort is about creating a space where all associates can thrive and find a healthy and supportive work environment for their mind, body and spirit. Happy people lead to another P, Profit, which we are all working towards today. For you, don’t forget to set aside time to Play and take care of yourself.

Creating change is often a lonely place. Always remember that the objective is to find a win-win-win pay-off: the company, the associates and You – all benefit from Diversity and Inclusion.